Product support
Bugs, onboarding help, integrations. In-app live chat 9-6 AEST, email 24/7. Free-plan tickets answered inside one business day.
Sales & enterprise
Custom pricing, procurement paperwork, security review pack (DPA, SIG/CAIQ, pen test summary). Enterprise inbox replies within 4 business hours.
Other channels
System status at /status. Community Slack via /community. Security disclosures to security@semoptimiser.com.
Direct emails
Skip the form – email the right inbox
Product supportsupport@semoptimiser.comSales / pricingsales@semoptimiser.comEnterprise / security reviewenterprise@semoptimiser.comPartnershipspartners@semoptimiser.comPress / mediapress@semoptimiser.comCareerscareers@semoptimiser.comPrivacy / GDPRprivacy@semoptimiser.comSomething elsehello@semoptimiser.com
Mailing address
SEM Optimiser Pty Ltd
Sydney NSW 2000, Australia
ABN 13 680 271 434
Sydney NSW 2000, Australia
ABN 13 680 271 434
Or use the form
Send a message
< 1 hr
Live chat response time (9-6 AEST)
< 4 hrs
Email SLA on Management+ plans
24/7
P0 incident response (Enterprise)